Customs Control Tower for On by Anna Kudyba
Growth moves fast. Customs needs to keep up.
ON is growing fast across regions, channels and product categories. Exciting for the business, but at the same time challenging for customs. Every new market, product line and sales channel adds more documents, classifications, duties and exceptions to manage and track. That is the opportunity.
Here is how ON can improve the workflow.
What is a customs control tower actually for?
To track what needs to be validated, classified, escalated and monitored to avoid delays, compliance risk and unnecessary costs.
+14.5% reported and +26.4% constant currency.
Fastest-growing region on a constant-currency basis.
Real cash exposure with uncertain refund timing.
Up from 59.9%, helped by operational efficiency.
Americas is still the largest region, but APAC is moving fastest. That means more trade lanes, local rules, landed-cost questions and documentation paths to keep under control.
Classification quality becomes more important as the assortment expands. Shoes still dominate revenue, but apparel and accessories are growing much faster, adding more HS-code, tariff and product master data logic to get right.
The MD&A discloses approximately CHF 55 M in IEEPA tariffs paid as of March 31, 2026. Refund timing and amount remain uncertain, which makes tariffs a finance issue and a customs problem to solve.
A customs team can build a repeatable workflow that tracks and analyzes documents, classification rules and duty signals. It learns from past exceptions, improves decision quality and - in the end - saves time and money.
Style, material, origin, category, SKU hierarchy.
Shipment documents and customs fields.
Detect missing origin, quantity and value mismatches.
Flag any exception cases on tariff classification logic.
Rank exceptions by risk, delay impact and duty exposure, and assign ownership and due dates.
Global dashboard for clearance, cost and compliance.
A user-friendly customs dashboard makes all relevant operational signals visible: clearance rate, documentation quality, review queues, delays and tariff exposure.
Share of shipments cleared without manual review.
Customs entries routed to specialist review.
Average delay for exception shipments.
Score from invoices, packing lists and origin data.
Why this matters
Recommended solution: user-friendly dashboards and automation that show what changed, what needs review and where action is needed.
The goal is a customs operations workflow that keeps up with growth instead of breaking when the business gets bigger.